Responsible for creating e-Learning content using various applications that leverage videos, voiceovers, screenshots, images, explainer videos and other digital tools to deliver clear, concise and engaging trainingResponsible for developing templates and technical documents including informational communications, How-To guides, and SOPsResponsible for managing, updating mandatory and elective IT and digital security training programs in and outside of the LMSWork with subject matter experts (SMEs) to produce e-Learning for other business functions, team members, partners, and internal technical audiences.Build successful stakeholder relationships with other IT and business personnel by understanding training requirementsBuild trust through professional and transparent communications and advising on e-Learning features and best practicesCreate storyboards and outlines to review with stakeholdersRevise content based on feedback, LMS data analytics, and SME inputSeek opportunities to increase engagement by improving and continuously delivering quality contentCollaborate with global teams to tailor content (as required) for regions and in additional languages.Responsible for contacting content provider/vendor for any purchased course content updates and/or correctionsMaintain the IT training calendar and suggest e-learning and security topics that are timely and relevantResponsible for collaborating with the LMS administrator to ensure training is uploaded, tested and assigned to the right target groups on-timeMonitor LMS data analytics to surface issues and opportunitiesCollaborate with the digital analytics team to ensure that LMS/training metrics and dashboards are up to date and accurateDeliver quarterly and year-end reports to the appropriate leader on IT/Digital Security course completion statistics including analysis of regional, functional and other trendsResponsible for creating, updating and maintaining the Digital Security and Information Technology (knowledge base/training) content on SharePointIdentify and implement opportunities for process improvements in all touch points