About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The FIT4 S/4 HANA S2C (Service to Customer) Solution Consultant Americas Hub at FIT4 plays a pivotal role in spearheading the design and execution of functional and technical S/4 HANA solutions, with a specialized focus on elevating the service-to-customer experience across various roll-in projects. This position demands a comprehensive mastery of SAP’s S2C service management  with focus on Inhouse Repair and Return Management Processes within the S/4 HANA framework, coupled with a strategic vision to integrate these solutions seamlessly into the existing business landscape. The S/4 HANA S2C solution consultant will collaborate with business units, gather requirements, configure solutions, and lead the deployment of S/4 HANA functionalities that enhance customer service delivery. The successful candidate will navigate complex project environments using strong project management skills, leveraging deep SAP knowledge to drive innovation and operational excellence in service delivery during the critical transformation period.

Sound Interesting?

Here’s what you’ll do:

Design functional and technical SAP S/4HANA solutions focused on service management, ensuring seamless integration with satellite systems, like CRM, based on detailed business and IT requirements.

Develop and document comprehensive design specifications for S2C processes in the area of Inhouse Repair and (Advanced) Return Management (ARM), ensuring alignment with business needs and IT capabilities.

Coordinate and steer development efforts towards global development factories, aligning with broader project goals and timelines.

Ensure that development efforts are on track and aligned with the overall transformation strategy.

Provide expert guidance on SAP best practice architectures and advanced technologies, supporting deployment teams in deploying robust S2C solutions.

Act as a subject matter expert in SAP S/4 HANA, advising on system capabilities and potential improvements.

Champion process standardization across service operations, evaluating the necessity of process deviations and advocating for adherence to global templates.

Ensure compliance with established architecture principles and standards, creating scalable, secure, and efficient solutions.

Review and manage the approval process for configuration and functional specification documents, maintaining high standards of quality and precision.

Oversee testing activities, including review and coordination of bug fixing, to validate that the solutions meet all functional and performance criteria. Developing and executing comprehensive test plans to ensure system integrity and performance.

Support the cutover, migration, and hypercare phases specifically for the S2C process domain, ensuring operational continuity and system reliability post-go-live.

Do you qualify?

Proven experience as a solution consultant/architect in SAP transformations with a focus on Service to Customer processes.

Experience in managing large scale SAP transformations.

Expertise in configuring and implementing S2C processes for Inhouse Repair and (Advanced) Return Management (ARM) processes within SAP ERP systems.

In-depth knowledge of SAP S/4HANA's service management functionalities and integration with third-party systems, like Salesforce

Extensive familiarity with global template processes related to S2C and adjacent domains.

Relevant SAP certifications or equivalent qualifications.

Excellent analytical and communication skills, capable of leading discussions and presentations to stakeholders at all levels.

Working Conditions and Special Demands:

Hybrid Work: 3 days in the office, 2 days remote.

Travel: will be required and may increase for limited periods during go-live/post-go-live at different ZEISS locations across the Americas. Occasional business trips to Germany can also be required.

Compensation:

The annual salary range for this position based on location:

Toronto, Canada is 95,000 – 115,000 CAD.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions.  ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

COVID-19 Considerations

At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.