Provide primary end user support for SAP ECC / HANA and related interconnected systems. This includes troubleshooting, diagnosis, and resolution of end user problems as well as performing routine system maintenance checks and corrective actions such as maintaining interfaces to SAP where applicable.
• Become a solid source of information in your area of expertise.
• Responsible for scoping and analyzing current business processes and requirements.
• Execute system and integration testing.
• Monitor/coordinate user acceptance testing.
• Formulate/write functional specifications for customized programs.
• Create test scripts.
• Oversee pre-production and cutover activities.
• Creates and monitor the movement of transport requests.
• Perform configuration requests raised by clients.
• Analyze reported incidents by the clients and provides a resolution within agreed SLA.
• Complete service requests.
• Perform unit, regression and integration tests.
• Conduct risk and impact analysis of change requests raised by users.
Required Qualifications To Be Successful In This Role
• At least years of experience in SAP SD, with support and application maintenance activities.
• Experience in ECC and HANA.
• Must have the ability to work with limited supervision and exhibit a strong sense of urgency.
• Must have a strong focus on customer needs.
• Must have analytical, problem-solving, troubleshooting, and resolution skills.
• Self-motivated, flexible, and open to learning.
• Good written and verbal communication skills.
• Works well with others and is a team player.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.