Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION Lead and maintain oversight, governance, strategy, direction, and support of critical applications ensuring performance and usability of platforms is available for stakeholders. Uses business knowledge and technical expertise to support development of information application system plans to support business strategies. Partners with IT functional and technical teams as well as operational personnel to align and implement technology solutions. Expected to work under minimal supervision. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies. Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES Lead and maintain oversight, governance, strategy, direction, and support of critical applications ensuring performance and usability of platforms are available for stakeholders. (20%) Identify appropriate IT solutions and strategies that support business unit strategies and goals. Maintain relationship with business and IT partners to build influence and secure buy-in for governance functions. Plans, coordinates and documents business requirements to drive solutions. (10%) Maintain and enhance engagement with utility business, IT partners and other stakeholders. Provide key liaison partnership role between business and IT. Act as primary business-side liaison between business unit stakeholders, IT, and vendors when applicable. (10%) Assist IT Architecture and Engineering community to appropriately plan the introduction of new technologies by utilizing Exelon's standard governance process as outlined in the Management Model. (10%) Oversee, coordinate, develop and perform end-to-end test plans and test scenarios tied to Business and Functional Requirements. Support User Acceptance Testing. Plan and conduct End User Training as appropriate. (5%) Monitor and support system operation processes and issues and drive resolution with business partners ensuring platform and processes meet stakeholder needs. (5%) Provide performance input, career development feedback and recognition as required. Establish positive team environment by proactively assisting and training less experienced personnel. (5%) Maintain and share technical knowledge and business acumen within own discipline or function. (5%) Sponsor and provide sustaining support for collaborative working relationships with counterparts in Exelon to leverage synergies. (5%) Develop and maintain platform performance metrics. (5%) Job Scope JOB SCOPE Direct Reports = 0 Indirect MAST = 0 Indirect Craft = 0 Financial Scope: Direct impact on budget is substantial. This position has a direct impact on the Company's performance regarding several key indicators operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction. This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to anticipating, preparing, and responding to emergency events and incidents Contacts: This position requires interfacing with various levels of personnel in Regional Operations, Distribution Operations, Transmission Operations, Customer Operations, Corporate Security, Communications, Regulatory, Legal and Claims, as well as operational interfaces with governmental agencies, industry associations, municipalities, and other utilities. Leads internal and cross company teams responsible for process standardization and reporting. Supports participation in internal/external benchmarking and long term operational planning. Minimum Qualifications MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science, Geography/GIS, Engineering, or related discipline and 4-7 years' relevant experience in business process, or in lieu of degree, 6-9 years relevant professional experience to assure competence as a fully trained business analyst professional. Broad understanding of business processes Previous experience in developing requirements, business processes, opportunity assessments and/or technical alternatives. Demonstrated leadership ability. Excellent communication skills (written and verbal). Experience with Process and data modeling techniques. Preferred Qualifications PREFERRED QUALIFICATIONS SAP Support Functional Subject Matter Expert (SME) position, supporting Credit and Remittance Collections SAP functionality. Knowledge of installment plans, budget billing, refunds, auto transfer, refunds, payments and returns, and security deposits. Knowledge of utility credit and collections processes would be a plus - active and inactive collections, dunning rules, credit service orders, and disconnection documents. Experience using SAP IS-U tables to extract data, and review manipulate SAP data files. Experience with testing system functionality changes (enhancements and fixes). Experience performing analysis and troubleshooting of system problems, writing queries to generate data. Demonstrated strong analytical skills. Working knowledge of SAP and ability to assess level of work request complexity. Proficiency with Microsoft office suite, specifically but not limited to Word, Excel, PowerPoint, Teams, OneNote, Outlook. Ability to manage competing deadlines. Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change. Benefits Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $85,600.00/Yr. - USD $128,400.00/Yr. Annual Bonus for eligible positions: 15% 401(k) match and annual company contribution Medical, Dental and Vision Insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position) Long Term Incentive Plan for eligible positions Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement Referral bonus program And much more