First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.

We are seeking an SAP Technical Services Lead for First Quality Enterprises. This position will be responsible for leadership and oversight of the delivery of all technical activities including but not limited to: System installation, System Change Management, Performance Monitoring, Performance Tuning, Transport Management, Data Management, Data Archiving, System Administration & Monitoring, Troubleshooting, Problem Analysis and Problem Resolution.  The role will have ultimate responsibility and accountability to ensure the SAP technical/NetWeaver architecture meets business platform requirements.

This position is the go-to contact for all system administration issues within the First Quality SAP landscape. The person in this position will work closely with the engineering team members for Order to Cash, Finance, Plan to Produce, Analytics, Application Support and Hosting.  As such, proven evidence of being a team player is critical for success in this role.

   

Primary responsibilities include:

Keep the SAP Technical Services landscape updated based on the established company policyDevelop and maintain the overall logical and technical integration framework for First Quality systems utilizing SAP Netweaver Process Integration (SAP PI), SAP Solution Manager and other toolsOwn the overall transport management and integration aspects between the various backend logical systems and ensuring availability and optimum response to the users of this systemAct as the go-to contact for all system administration issues within the First Quality SAP landscapeWork closely with the engineering team for Order to Cash, Finance, Plan to Produce, Analytics, Application Support and HostingProvides overall direction for the delivery of SAP technical administration and BASISDevelops, Manages, and Maintains the SLAs for BASIS services with Application Managed Services partnerLeads, develops, and mentors internal and external team of functional engineers Accountable for overall SAP landscape strategy and sustenanceAccountable for maximizing the use of automated controls as it relates to changes and other traceability components like alerts, monitoring and availability of the SAP systemsResearch SAP notes and patches to keep the system versions currentResponsible for audit traceability of system changes and transport management system within the SAP landscapeEnsures optimal application performance and maintainability thus enabling scalability and continuous updates from software vendorsEnsures adherence to IT Architecture principles and guidelines

The ideal candidate should possess the following:

Bachelor’s Degree in Computer Science or related field preferred, equivalent work experience requiredBusiness Systems experience in a manufacturing environment demonstrating a proven project and process management skill setOutstanding vendor management and people leadership skills.  Demonstrated experience in developing resources and achieving value through accomplishments of the team – both internal teams and external teamsStrong problem solving and decision-making skills with excellent written and verbal communications skills15 plus years of progressive IT SAP experience with at least 3 years in a Business Systems leadership role within a $2.0B - $5.0B global business7 - 10 years SAP technical Basis experience. Work experience in an ECC-TM-EWM integrated landscape a real plusProficient in the use of SAP support portal, SCN, SDN, OSS and related tools for research and maintainability purposesProven experience managing and working with a SAP hosting providerGeneral knowledge of all IT disciplines and technology platforms including ERP (SAP required), CRM (Salesforce.com preferred), and overall HRIS knowledgeKnowledge of standards and methodology of Project Management Institute (PMI)PMP certification desired, but not requiredManagement experience with a proven track record of leading a team across a variety of diverse locations. (Remote/virtual management)Ability to work within a 24/7 environment across multiple time zonesKnowledge and understanding of implementing/running HANA based solutions is a plusResults oriented, customer focused, team playerHighly motivatedAbility to strategize and executeProblem analysis and problem resolution at both a strategic and functional levelStrategy and planning: an ability to think and plan over a 12-36 month time spanExcellent organizational and time management skillsExcellent written and verbal communication skills, including the ability to communicate to both business and technical individualsAbility to influence and lead change and deliver results through indirect report resourcesProven ability to deliver despite obstaclesTrustworthyExcellent listener & communicatorProven ability to build and maintain relationships with business and IT colleaguesActs as a Salesperson for business system needs and technology requirementsShows consistent and appropriate responsiveness to both urgent and non-critical mattersPossesses people networking abilities

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations.  As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.