Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

Supporting your colleagues with IT Incidents and Service Requests

Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved

Assist our colleagues in Infrastructure & Operations on tasks where hands are needed

Purchase equipment and ensure asset management is done according to our processes

Ensure that IAM activities are done with proper attention and care

Capture and share knowledge through written Knowledge Articles

Work closely with the different Service Desks within the organization of Airbus

Job Responsibilities

Ensure that users get technical problems resolved as soon as possible

Ensure that users are running on a stable and supported PC environment 

Ensure that Satair has a stable and updated user platform that fits the overall business requirements

Manage client software composition and version through official tools

Monitor automatic jobs and resolve or escalate any issues

Monitor hardware and interfaces to external parties

Manage software and ensure that Satair has paid for all licenses in use

Manage printer setup and other peripheral equipment and support it

Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.

Ensure procurement of IT equipment

Keep hardware and software register updated

Ensure management of PC pool and other lending equipment

Actively participate in regional activities identified and described by central IT

Ensure availability in the 24/7 IT Support

Secondary responsibilities

Participate in troubleshooting and solving issues on the central IS/IT solution

Assist staff with advice and guidance in the use of the Satair’s systems

Prepare and create documentation for Satair systems 

Participate in the technical documentation of Satair’s IT set-up and operational procedures

Participate and contribute in IT projects 

Participate in improving the service to the organization

Participate with input to improve the stability of the IT solution

Job Requirements

Broad understanding of IT (hardware, software, network, communication)

A good understanding of the following will be an advantage: 

Network topics such as DHCP, and DNS

Printer troubleshooting and Print Management

Ideally, experience with IT Asset Life Cycle Management (CMDB)

Ideally, experience with writing documentation, as this experience will be required when writing knowledge articles.

ITIL Foundation certified

Bachelor's degree or 1+ years experience within IT Support

Fluent in English both written and verbally

Written skills that demonstrates structure

Can offer valid references to attest your skills/personality

Customer-minded

Strong team player

Excellent communication skills

Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward

Ability to balance and align varying interests of stakeholders

Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders

Ability to work in an international context

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Entry Level

Job Family:

Digital <JF-IM-DI>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.