Management Level

Senior Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About the role

Responsible for the talent, development and coaching strategies for the firm, the Talent, Development & Coaching Centre of Excellence (TD&C CoE) partners with the business to deliver high quality development opportunities that enable both the firm’s strategic priorities and individual growth of our people. We are a team of well-connected people professionals who bring creativity, expertise and market insights and work with subject matter experts in our business to respond to the development needs of the firm.  

The Audit Design Team is a creative team of learning designers, responsible for understanding the needs of the business and designing and curating or creating Audit programme content. The aim is to develop the most impactful, innovative solutions to meet learner needs and deliver clear business outcomes, leveraging the latest technological innovations where this enhances learning effectiveness.

Reporting into the Audit Portfolio and Strategy Lead, the Senior Design Consultant (SDC) will be responsible for leading the design and creation of programmes within the Audit portfolio (including compliance with regulatory standards). Based on the risk profile of a programme, this is likely to include using learning design methodologies and innovation and insights (from the Innovation and Investments Hub) to author content, review content prepared by Design Consultants (Managers) and Design Senior Associates, and the application of strong project and risk management skills.

Key responsibilities

Work with the Audit Portfolio & Strategy Lead (PSL) and People Solutions Learning Experience team to scope, resource and deliver the defined programme of work, unravelling conflicting priorities, anticipating risks and resolving issues.

Hold relevant business relationships that are integral to programmatic design and the assessment of business impact including; programme sponsors, business stakeholders and content SMEs.

Design and develop programmatic content via curation, in-house authoring and engagement of external suppliers within agreed timescales and budget parameters.

Consistently follow and role model, the processes set by the Innovation & Investments Hub, in combination with content knowledge, to enable effective and efficient/ innovative learning design.

Facilitate design workshops and tutor briefings where applicable.

Review content written by Design Consultants to ensure the flow of the messages, whether all learning objectives have been met and whether there is an appropriate mix of delivery approaches adopted.

Where applicable, author content of complex programmes or sessions.  

Undertake quality control of content for training materials to drive consistency.

Monitor and manage project progress and risk profile, resolving and, where necessary, escalating issues. 

Analyse various strategic, operational and evaluation reporting at both a curriculum and programme level and work with the Portfolio & Strategy Lead to produce recommendations and an improvement plan. Discuss outcomes with key business stakeholders and oversee any resulting activity.

Ensure that appropriate accessibility, intellectual property and sustainability requirements are considered.

Foster a culture where team members are engaged, innovative and take responsibility for their continuous learning.

Coach and support development at both an individual and team level to enhance team capability and promote knowledge sharing.

Contribute to (and ensure team members are adhering to) the Innovation & Investment Communities of Practice to support collaboration, team upskilling and to ensure the adoption of market insights and latest innovations.

Requirements

Recent experience of working in the field of Audit (preferably with top or mid tier firms) and a clear understanding of working in a regulatory environment. 

Experience of working within Learning and Development (L&D) using adult learning theory, or working with L&D principles and approaches within prior roles and work.

Strong stakeholder management, negotiation and influencing skills with experience of reaching consensus from diverse views.

An understanding of digital learning solutions and Learning Technologies and how they can be used to add value and transform the way we learn.

Highly energised and motivated to effect change and influence the firm’s approach to people development.

Positive, can do attitude, particularly when dealing with ambiguity and ability to instil this in teams.

Excellent project management, risk management & organisational skills.

Strong analytical skills to effectively identify issues and be able to apply sound conclusions resulting in the right solution, at the right time and at the right cost.

Demonstrable experience of successfully leading and coaching a team, empowering them to achieve their potential.

A strong business background and understanding of PwC’s business context, demonstrating commercial acumen and an understanding of the Firm’s business priorities

Experience of managing substantial budgets.

Curious and creative, with ability to creatively develop new ideas and strategies and re-imagine processes and procedures, leveraging innovative thinking methodologies. 

Ability to hold credible business conversations and communicate confidently and effectively at all levels, both in written and verbal form. 

Operate with a global and inclusive mind-set, demonstrating commercial acumen and an understanding of the firm’s business priorities.

Critical skills: 

Relationship building

Influence

Coaching & feedback

Project & risk management

Embracing change

Learning agility

Strategic questioning

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

March 12, 2025