Responsibilities:

Apply knowledge of processes, procedures, systems, and regulations related to Savings and Checking Operations to complete a variety of day-to-day duties Research, process, and resolve savings and checking account exception, error, returned check, and large item notification cases by applying federal regulations and Navy Federal policies and procedures Analyze, research, and resolve multifaceted or escalated savings and checking account issues or escalate to higher level Research adjustments and compile documentation from financial institutions and other business units to resolve inquires Request information and documentation to clarify details or resolve cases within mandated time frames and regulations Make decisions and recommendations within authorized monetary limits – Basic/Routine Document, track, and monitor cases for progress to prevent or minimize financial loss to members and/or Navy Federal Monitor various databases and web portals to ensure responses are completed and processes are followed in compliance with regulations Identify suspicious or fraudulent activity and provide necessary documentation to Security for review Research and analyze members’ and/or business unit inquiries for related transactions, circumstances, and actions surrounding the case and determine corrective action to resolve balancing the general ledger Initiate and/or respond to communications with members, business units, and other financial institutions Complete account investigations and respond to actions generated by other financial institutions such as hold harmless, counterfeit, forged signature, forgery, forced endorsement, altered item, paid item and encoding errors Monitor numerous reports and automations to ensure accurate completion of processes in compliance with regulations Perform first level review of transactions, follow due diligence steps regarding regulations and fraud, and escalate as appropriate Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency Working knowledge of time de Provide guidance to and assists in training new levels Perform other duties as assigned

Qualifications:

Experience in interpreting and applying complex regulations, instructions, and proceduresExperience in handling multiple tasks simultaneously with a high degree of accuracyEffective organization and problem-solving skillsEffective verbal and written communication skills, including the ability to respond tactfully to members’ concernsAbility to work independently and as a member of a teamWorking knowledge of savings and checking regulations, compliance, processes, procedures, and systems Exposure to accounting, research, or auditing techniques and methods in a financial institution Exposure to assimilating information, analyzing facts, and developing logical conclusionsExposure to financial transaction/processing related responsibilities Experience in member/customer service skills Exposure to working with all levels of staff, management, stakeholders, vendors Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulationsExperience working in a high volume, fast paced environment Effective skill navigating multiple screens and PC applications and adapting to new technologiesEffective active listening skills to accurately respond to inquiries and account

Education Requirements:

Advance degree in Finance or a related field, or the equivalent combination of education, training, and experience.

Bank Secrecy Section:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.