Ready to become a Wriker?

We are seeking a Scaled Customer Success Manager - DACH  to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement.

 

How You’ll Make an Impact Implement Digital Plays: Develop and execute digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging) to enhance product adoption and user engagement. Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction. Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform. Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion. Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR). Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.

You will achieve your best if you have 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry.  Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals.  Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained.  Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role.  Digital Engagement Experience: Experience in driving digital engagement campaigns  Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset.  Ability to communicate written and orally in English and German is a must.

 

Perks of working with Wrike 25 days of holidays Sick leave compensation Cafeteria bonuses (Benefit plus) Private healthcare membership (Canadian Medical) Meal vouchers 220 CZK / working day Pension plan Mobile tariffs „Lítačka” transportation annual coupon reimbursement Multisport card  Parental leave

 

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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