Job Description
SCCM & Intune Solution Engineer is a global role and is responsible for solution implementation around one or several technologies specific to Workplace technologies which includes solution implementation around desktop Operating System Deployment processes, configuration, and use of SCCM, and administration of Microsoft SCCM (all versions) in an enterprise, new features of SCCM (Like CMG, Cloud DP, connected cache) and SCCM based reporting. Intune autopilot configuration and troubleshooting. He/She works closely with Architects, Service Owners, and Support Analysts, and have hands-on experience and a strong background on the specific technologies of the position along with understanding of Agile development methodologies. He/She designs and implements scalable solutions and work on related efforts manage and evolve the current services to meet business requirements. Additional responsibilities include conducting studies of system usage, making recommendations for improvements to the usability of automated tools, and identifying opportunities for increased adoption of orchestration technologies. He/She needs to have a hands-on experience in installing, configuring, integrating, testing, and supporting both custom built and off-the shelf automation solutions for a range of IT infrastructure and application delivery processes. He/She will have the opportunity to learn new technologies and tools and to work closely with diverse Global Engineering teams.
Duties and Responsibilities
• Analysis of business requirements and technical architectures design following best practices in close collaboration with internal and external stakeholders and technology specialists.
• Proposal of technical solutions to build scalable solutions and pragmatic view on reducing technical debt.
• Implementation of the technical solution (or supervision of these activities when outsourced)
• Realization of required corrections, execution of the required changes into production and early life support of the projects related to the specific technologies.
• Contribute to the Incident and Service Request management processes, as level 3 expert
• Management of Problem, Event, Asset, Capacity, Availability operational processes related to the specific technologies (or contribution to these processes when outsourced)
• Define, document, and contribute to daily/weekly/monthly/quarterly/yearly "housekeeping" activities (or supervise when outsourced)
• Contribution to the "Shift Left" approach, by proposing and implementing automation, simplification, Knowledge articles improvement
• Identification of opportunities to innovate, extend and enhance service delivery everywhere possible.
• Produce enterprise-level designs for OS Management for global initiatives, following those through to implementation via collaboration with related projects and support teams.
• Apply new solutions through research and collaboration with teams and determines course of action for new initiatives.
• Troubleshoot and analyze technical problems to prevent future occurrences.
• Identify opportunities to innovate, extend and enhance service delivery whenever possible.
• Own Root Cause Analysis and Problem Management that are monitoring related or have a monitoring component.
• Work closely with partners and internal teams to ensure that platforms meet security, SLA, and performance requirements.
• Ability to establish new standards for quality, performance, or productivity.
• Report with PowerBI on Evergreen management. Reporting In Intune
• Serve as escalation point for application support and troubleshooting, provide guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Manage customer satisfaction through effective communication and management of internal / external customer expectations.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.