Minimum Requirements:
*High School Diploma or equivalent
*Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting, specifically Neuroscience preferred
*High Volume call center experience preferred
*Experience scheduling patient appointments
*Epic EMR experience preferred
*Data entry skills
*Must be available for a start date prior to 11/11/24
Required to Travel to the following location for ONSITE Orientation the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE. Must reside within the Hampton Roads region.
Sentara Independence, 800 Independence Blvd, Virginia Beach, VA 23455This is a full-time day shift position Mon-Fri between the hours of 8:00am-5:30pm.
After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.
Responsibilities:
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
Provide quality service and customer satisfaction through effective communication and education.
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
Schedules a high volume of procedures for patients in a computerized scheduling system.
Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
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