Job Description:

TransMedics has developed a comprehensive, nationwide program for organ retrieval and management, designed to increase the utilization of donor organs for transplantation through our advanced Organ Care System (OCS) technology platform. This program is supported by our state-of-the-art Logistics Command Center, which ensures efficient coordination and operational excellence Transplant Logistics is a vital division within TransMedics, responsible for overseeing all aspects of our transplant logistics operations.

This team plays a key role in supporting the ongoing growth of the National OCS Program (NOP), encompassing data analytics, network design, capacity planning, product and program management, and the seamless execution of both air and ground logistics. These operations are managed from our world-class, 24/7 Logistics Command Center based in Andover, MA, ensuring that we continue to deliver exceptional service and expand our capabilities to meet the growing needs of the transplant community.

The Aviation Scheduler/Dispatcher is responsible for the strategic planning and coordination of aircraft schedules and crew assignments, ensuring efficiency and alignment with mission requirements. This role oversees the full execution of each mission, from start to finish, proactively anticipating and addressing the needs of TransMedics teams to ensure seamless operations.

 ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Receive and respond to incoming calls for flight requests from crew or TransMedics teamPlan and schedule aircraft and crew assignments efficiently, taking into account crew availability, training, and other scheduling conflicts (e.g., sick leave, PTO).Select appropriate aircraft and crew for each mission, ensuring compliance with all operational requirements.Ensure FBO is informed of aircraft arrival and departure times and obtain necessary PPRs and flight slots.Coordinate with FBO, fuel providers, and flight planning teams in the event of weather delays or re-routes.Ensure hangar availability during inclement weather and arrange for de-icing when needed.File legal flight plans and ensure all required permits (landing, overfly, etc.) are obtained.Track all aircraft in flight and monitor crew duty times in accordance with Federal regulations.Review and verify weather conditions, NOTAMs, and alternative airports for planned departures and arrivals.Identify, anticipate, and take corrective action to minimize delays due to scheduling conflicts, crew legality, maintenance issues, or other operational disruptions.Vet all personnel through TSA’s TFFSP program as required.Ensure compliance with all FAA regulations, including crew pairings, weather alternates, and operational restrictions.Collaborate with Maintenance teams to coordinate aircraft repositioning, cleaning, or repairs as needed.Complete and maintain accurate aircraft and crew logs on a daily basis.Submit post-flight expense reports and resolve any discrepancies.Perform administrative duties related to scheduling and operational logistics, including but not limited to special projects and ad-hoc tasks as assigned by department supervisorsEnsure compliance with company policies, safety standards, and Part 135 regulations.Actively contribute to process improvements in scheduling, operations, and logistics, helping to enhance the efficiency and effectiveness of the team and the overall organization.

BACKGROUND AND QUALIFICATIONS: 

Prior experience in aviation, crew management.Strong personal and work ethics along with a high level of integrity.Knowledge of FARs in regard to Part 91/135 operations. Must be able to work well in a fast-paced environment and be flexible to the changing needs of the business.Must have the ability to work quickly, calmly, and under pressure.Strong analytical skills along with ability to think outside the box. Attention to detail.Excellent oral/written communication and problem resolution skills are required.Proficiency in using industry-specific software and tools with the aptitude to learn new software.365/24/7 operation - must be willing to work nights and weekends and Holidays if required. Strong team player: always stepping up to support your teammates and ensuring collective success, especially under pressure.

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TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.