PURPOSE OF POSITION

To coordinate/assign visiting disciplines to patients including but not limited to: nursing, physical therapy, occupational therapy, speech language pathology, medical social services, and home health aides. Coordinates schedules between multiple providers and disciplines to assure optimal patient care, efficient utilization of services, and compliance with physician orders.

 

RESPONSIBILITIES & EXPECTATIONS

Coordinates scheduling of homecare patients with assistance of the Clinical Managers Responsible for maintaining current and accurate schedules within the scheduling system for use by staff Updates direct care staff schedules as needed throughout the day Coordinates with Intake to schedule all patient admissions Coordinates initial visits for internal multidisciplinary referrals Works under the direction of the Clinical Manager to revise schedules for call-offs, conflicts or high utilization of service  Ensures prompt scheduling of emergent/as-needed visits as directed by the Clinical Manager or Resource RN   Assures timely  revision of staff schedules on a daily basis with all final and accurate schedules completed and available to staff no later than 4 pm Monday through Friday Schedules visits to clinicians to promote efficiency of operations considering location, travel time, level of provider required and status of the employee (full time, part time, casual) Promotes continuity of clinical field staff  when scheduling patient visits Utilizes the Electronic Medical Record (EMR) for scheduling Maintains confidentiality with employee and company sensitive information Acts as a liaison between patients and staff related to patient schedules. Maintains excellence in customer service and telephone etiquette. Documents patient contacts in the EMR Consistently communicates with all patients, families, customers, and other personnel in a professional, respectful, and courteous manner Facilitates communication by sending information to the case managers, managers and admitting clinicians the day the information is received. Provides information related to admissions to Insurance verification daily Utilizes the scheduling task list to identify visits that need to be scheduled, including starts and resumptions of care Daily, reviews start of care, resumption of care and recertifications for appropriate changes in admission status, appropriate scheduling of visits in accordance with orders and the presence of necessary scheduling notes Facilitates coordination of care by sending email notification to case managers, home care clinical team and assigned clinicians for starts and resumptions of care the day information is received Each day, schedules unassigned visits with clinical direction from the Clinical Managers as needed Proactively manages future schedules, taking into account staff with time off and other time obligations Reviews previous days schedules to identify any missed visits Schedules students and other observers as assigned Demonstrates flexibility in meeting the needs of the agency and responds positively to changes in workflow Promotes teamwork by demonstrating willingness to assist others in meeting the needs of all individuals and collaborating effectively with the interdisciplinary team and other departments throughout the organization Completes annual competency requirements Consistently communicates requests, suggestions, concerns, or problems to the appropriate personnel Consistently completes assigned responsibilities in required time frame and accepts additional duties and responsibilities as requested by Agency Director Consistently maintains a professional appearance Participates in process improvement initiatives Performs other duties as assigned Maintains Aultman standards of confidentiality, including the HIPAA Privacy Rule Creates and fosters a work environment that is consistent with the Mission, Vision and Values of the Aultman Health Foundation Supports organizational strategic goals. Abides by the Aultman Code of Conduct at all times

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent to this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status. 

QUALIFICATIONS

Minimum High school graduate with previous experience working in a healthcare setting with knowledge of common medical terminology

•     Home care experience preferred; prior scheduling experience strongly preferred

•     Able to work independently and accurately with attention to detail

•    Excellent interpersonal and oral/written/telephone communication skills; strong organizational and problem-solving skills; ability to stimulate new ideas

•     Proficiency with Microsoft office products including Outlook and Word

Ability to develops and maintain proficiency with the agency EMR and telephone system

 

WORKING CONDITIONS

 

The majority of work occurs during agency hours of operation with some flexibility to work before or after hours of operation and overtime to meet the needs of the agency

•     Subject to frequent interruptions and changes in priority of duties throughout the day.
•     Sitting/standing/moving about during working hours (see attached Physical Requirements    

              Addendum for details)

 

 

PHYSICAL REQUIREMENTS ADDENDUM

 

PURPOSE:  To identify specific functions job requirements and work environment factors that could affect job performance.

 

Check all factors that are present as essential job requirements and check whether the factor is performed.

O = Occasionally = 0- 33% of the work shift or   0- 32   repetitions.
F = Frequently = 34-66% of the work shift or 32-200+ repetitions. 
C = Constantly = 67-100% of the work shift or 200+ repetitions.
N = Not essential job requirement.

O Standing
O Walking
N Lifting (70 pounds)
N Carrying (70 pounds)
N Pushing (70 pounds)
N Climbing with (70 pounds)
O Stooping/Bending
O Twisting/Turning
O Kneeling/Squatting
N Crawling
O Reaching Up/Reaching Forward

Additional information concerning physical requirements for the position:
None

HAZARDOUS EXPOSURE CATEGORY

Category II