Shift: PT/Pool
Schedule: Rotating
Under the direction of the Regional Patient Access Call Center Manager, the Scheduler is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne.
Trinity Health Mid-Atlantic, is looking for an experienced Scheduler to join our Patient Access team!
Shift: Part-Time
Schedule: Rotating
Under the direction of the Regional Patient Access Call Center Manager, the Scheduler is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne.
Scheduler:
Is responsible for pre-registration, scheduling, electronically verifying insurance eligibility and accurately identifying patient financial responsibility.Handles complex scheduled events, including high dollar testing, associated studies and those with study specific instructions.Begins the overall patient experience and initiates the billing process for any services provided by the hospital.Answers the phone in a courteous and professional manner.Communicates professionally with physician offices and other departments in the hospital.Consistently makes an effort to exceed the needs of the patient.Minimum Qualifications:
High School Diploma or equivalent. Some college preferred. Must possess a minimum one (1) to two (2) years’ experience in scheduling and financial clearance in a healthcare setting. Ability to schedule for multiple facilities with significant variants in protocols. Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures. Preferred NAHAM CHAA or AAHAM CRCS certification. Ability to communicate and work with patients, physicians, physician office personnel, associates, multiple direct patient care providers and others in order to expedite the registration/intake process. Superior customer service skills and etiquette are required. Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems. Must be proficient in the use of Microsoft Office business software. Ability to evaluate and investigate issues to determine effective resolution to avoid negative financial impact.We offer a competitive salary and comprehensive benefits including:
Benefits Day One
DailyPay
Retirement Savings Program
Free Parking
And more!
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.