Overview Join our team as a day shift, full-time, Physical Medicine & Rehab Scheduler in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Lovelace UNM Rehabilitation Hospital includes state-of-the-art rehabilitation services for patients recovering from health care conditions. It is the only rehabilitation hospital in the state accredited in six programs by the Commission on Accreditation of Rehabilitation Facilities. Responsibilities Provides a world-class patient experience through positive phone, and email interactions and continuously elevates patient satisfaction and experience. Accurately and compassionately schedules/re-schedules/cancels appointments pre-register patients using EPIC and aids in patient-to-clinic healthcare questions for up to two specialty lines. Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). Shows dedication and commitment to patients through dependable attendance and schedule adherence. Qualifications Job Requirements: High School Diploma or GED equivalent. Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook. Preferred Job Requirements: Associate degree or higher in a related field of study. A minimum of 2 years of experience working in a healthcare field/role or call center environment. 1 Year of healthcare background/experience and/or call center experience