If you are someone who you believe to always have the best interest of the customer and their expectations, then this is the position for you! Our client, a company that provides public transportation to 24 area cities is looking to hire a Scheduling Agent in the Fitchburg, MA area! In this position, you would be responsible for but not limited to covering approved medical transportation while also communicating extensively with contracted transportation vendors.

**Potential Candidate will have at least 2 weeks of training if hired. (8:30 AM to 4:30 PM)**

Your Day:

Use SNS Computerized Routing & Planning Software, to schedule passenger routes in accordance with service requirements.Understand customer expectations, special needs population, and vendor service requirements.Maintain a comprehensive and accurate database of program schedules by area and vendor vehicle.Maintain configurations and client files related to special needs requirements.

About You:

Administrative writing skills.Professionalism, confidentiality, and the ability to keep files organized.Verbal Communication, scheduling, and Microsoft Office skills.Cross Training with Call Center to provide lateral service(s) and team support when needed.Cross-training in shared rides program to create shared rides for contract compliance.

Pay Rate & Shift:

$16.83 /hr9:00 AM to 5:00 PM