Job Description:

Job Title: Scheduling Coordinator

Location: Rolla, Missouri

Department: Recovery Services

Employment Type: Full-time

Job Summary:

Join our team as a Scheduling Coordinator and make a meaningful impact on people's lives! We're seeking a dedicated professional to optimize our client experience through efficient schedule management. This role offers the opportunity to enhance productivity, minimize errors, and boost satisfaction for both providers and clients. If you're detail-oriented, excel in communication, and have a passion for helping others, this position is perfect for you. Your efforts will directly contribute to improving access to vital recovery services in our community.

As a Scheduling Coordinator, you'll oversee provider schedules, facilitate communication between departments, and ensure smooth operations across various programs. Your responsibilities will include building and maintaining schedules, coordinating appointments, collaborating with clinical teams, and generating reports. This dynamic role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced healthcare environment.

Rolla, Missouri offers a perfect blend of small-town charm and modern amenities. Known for its beautiful parks, vibrant community events, and proximity to outdoor recreational opportunities, Rolla provides an excellent quality of life. With a low cost of living and a strong sense of community, it's an ideal place to build your career while enjoying a balanced lifestyle.

The Scheduling Coordinator position offers…

All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visitsEmployee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagementOpportunity to work with various programs including Psychiatry Services, Outpatient Services, Psychological Testing Services, Recovery Services, and Community Services

Key Responsibilities:

Build and maintain provider schedules for designated programs within the electronic health records systemReview and rectify schedule errors in coordination with Client Contact ServicesAssist with caseload management and maintenance as requiredCoordinate program-specific appointments for clientsCollaborate with clinical teams on caseload management, schedule utilization, and client attendance policiesFacilitate communication between departments to optimize appointment schedulingGenerate reports for designated departments to coordinate system-wide appointmentsEnsure compliance with HIPAA guidelines in all client and coworker interactionsAddress management needs, including data collection, program evaluation, and electronic health record updatesAttend required meetings and perform additional duties as assigned

Education and/or Experience Qualifications:

High school diploma or GED requiredExperience in an office setting preferred

Additional Qualifications:

Proficiency in reading and interpreting documents such as safety rules, operating manuals, and procedure guidesStrong written communication skills for routine reports and correspondenceExcellent verbal communication abilities, capable of addressing various groups clearlySolid mathematical skills, including proficiency with whole numbers, fractions, and decimalsDemonstrated problem-solving abilities and common-sense understandingAbility to establish effective relationships through telephone and in-person interactionsWillingness to follow direction and accept supervisionSuccessful completion of background check including criminal record, driving record, abuse/neglect and fingerprint checkCompletion of New Hire Orientation at the beginning of employmentAll training requirements including Relias at the beginning of employment and annually thereafterCurrent driver's license, acceptable driving record and current auto insurancePhysical ability to perform sedentary work, occasionally exerting up to 10 pounds of force, with the potential for brief periods of walking or standing

Keywords: Scheduling Coordinator, Healthcare Administration, Patient Care, Electronic Health Records, Appointment Management, Client Services, Recovery Services, Healthcare Scheduling, Office Administration, Healthcare Support

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.