**Overview** The **Scheduling Coordinator II** will schedule new and follow-up patient appointments. The incumbent will perform a wide variety of administrative andfront end clinical operations activities which include, but are not limited togreeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and will coordinate payment arrangement information for outpatient and day programs with non-par payer sources.This staff member may assist the program’s crisis management team and will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner. **Responsibilities** 1. Accurately schedule new and follow-up patient appointments and ensure that appointments linked to the appropriate referral in EPIC. 2. Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. 3. Regularly monitor new and follow-up treatment appointments; cancellations, and no shows. 4. Work with assigned providers, families, and other staff to reschedule appointments based on patients’ needs and according to established department policies and procedures. Regularly monitor provider schedules and accurately modify patient appointments as necessary. 5. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. 6. Respond to patient families, providers, and other staff in a timely manner based on the established department policies and procedures. 7. Reassign/reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concern(s). 8. Monitor and maintain various Epic Work Ques and related reports as needed. 9. Provide routine financial counseling and seek supervisor support to resolve patient issues. 10. Monitor insurance benefit thresholds and facilitate the acquisition of authorizations by working with the Patient Access department. 11. Maintains and stays abreast of all insurance requirements as they relate to the collection of accurate information for each Care Center. 12. Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures. 13. Assists with the training of new Scheduling Coordinators. **Qualifications** **EDUCATION:** + High School Diploma or GED required. + Associates or higher degree in human services, healthcare administration, or related field preferred. **EXPERIENCE:** + 3 - 5 years of related experience (i.e., registering, scheduling, coordinating, and operating patient services) required. **Benefits** Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities. We require full COVID vaccination or documentation of medical and/or religious exemption(s) approval for this job as we are a healthcare institution committed to putting health and safety first for our patients, students, employees, and the communities we serve. EOE/M/F/D/V **Vacancy ID** _10668_ **Job Location : Street** _1741 Ashland Ave_ **\# of Hours** _40.00_ **_Job Locations_** _US-MD-Baltimore_ **Pos. Type** _Regular Full Time_ **Department : Name** _Psychiatric Mental Health Program_ Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet