The Scheduling Operations Specialist is responsible for establishing and monitoring schedules for one or more of the following: field staff, patients, triage staff, triage partners, or other areas as necessary. Essential Functions for Field-Scheduling Role: + Creates, enters, and maintains patient and staff schedules for all disciplines in the Electronic Health Record (EHR). + Schedules patient visits according to care plans, priority and staff availability. + Reviews and monitors visit frequencies for all disciplines to ensure regulatory compliance. + Schedules and re-schedules appointments for field staff to ensure all visit frequencies are met; works to minimize drive time and/or distance as needed and suggests alternative routes when appropriate. + Acts as liaison between patients and staff, to coordinate field staff routes and schedules. + Reviews time logs with visit completions/missed visits and reconciles discrepancies. + Maintains staff and patient statistics by running necessary reports from the EHR (e.g. staff productivity, case count, staff call-in report, missed visit report, etc.). Essential Functions for Triage-Scheduling Role: + Inputs Caregiver Support Center staffing schedules into NorthStar Care Community’s shift planning software. + Completes and updates partner schedule resources, to ensure required coverage is met. + Maintains constant contact with leadership to coordinate needed staffing adjustments based on current and forecasted results. Essential Functions for all Scheduling Operations Specialists: + Coordinates coverage for staff call-offs, CTO (time off), and long-term leaves of absences, ensuring schedule continuity. + Creates reports as requested to help leadership understand scheduling trends. + Interacts with all patients, families, caregivers, and internal colleagues in a courteous and professional manner. + Assists with payroll reporting; provides administrative assistance by tracking overtime and/or unit pay. + Consistently follows all departmental and organizational protocols and practices. + Provides support to business office when able/needed. + Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. + Adheres to the organizational Code of Conduct and represents NorthStar Care Community in a positive and professional manner at all times. + Adheres to NorthStar Care Community policies and procedures and all regulatory and legal requirements. + Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the assigned Manager/Director in charge of scheduling functions. Able to consistently perform all responsibilities required of the position under the direct supervision of the manager. No supervisory responsibilities. Working Relationships: Internal: Works collaboratively with the department’s management team, admissions team and the customer care team. Extensive contact with members of the interdisciplinary team/support and/or Triage staff. Some contact with administrative and/or management staff. External: Frequent contact with the community, including patients, families, and facilities. Qualifications: + Associate's degree in business, healthcare or related field preferred; Combination of work experience and education may be considered. + A minimum of one (1) to three (3) years’ clinical, and/or health care scheduling experience required. Hospice and medical terminology knowledge preferred. + Knowledge of geography and proficiency in use of mapping applications such as Google Maps. + Strong computer skills to include Microsoft office products (i.e. Word, Excel, Outlook) and EHR. + Must be comfortable with learning and utilizing multiple computer/web-based applications. + Good keyboarding skills (60 wpm) with a high level of accuracy. + Must be a problem solver with demonstrated critical thinking skills; must possess the ability to work under pressure, meet deadlines and be held accountable for performance. + Demonstrated understanding of regulatory/compliance issues and performance improvement process. + Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. + Must possess excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. + Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. + The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. + Must be able to work variable hours/shifts and/or days, including weekends. + Must be physically and mentally capable of performing all essential duties required of the position.