JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

Minimum Education High school diploma or general equivalency diploma (GED) Minimum Work Experience

Minimum one year of experience in an appointment scheduling position 

Required Licenses/Certifications Required Skills, Knowledge, and Abilities

Knowledge of medical practice protocols related to scheduling appointments 

Knowledge of manual/computerized scheduling systems 

Knowledge of customer service principles and techniques 

Skill in communicating effectively with physicians/clinicians about scheduling preferences 

Skill in maintaining master appointment schedule via manual or computerized means 

Skill in producing reports about appointment patterns as needed 

Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly 

Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency 

Ability to analyze situations and respond appropriately 

Designated Driver No OSHA Category 1 - High Risk