Coordinates the scheduling, referral management, registration, and insurance verification processes for Tennovahospital patients. Identifies and handles customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment. Screens and updates established patient information for accuracy. Ensures complete written orders from referring physician offices are obtained within 24 hours of a telephone appointment. Communicates with the SSC to expedite the process of prior authorization and insurance verification to avoid the need to reschedule patients. Communicates directly with the Tennova hospitals to ensure orders are received by the department at least 48 hours prior to the scheduled appointments. Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.