This position will work at ECPI University’s Virginia Beach, VA campus location.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs.

Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

Position Summary

The School Certifying Official (SCO) plays a vital role in supporting military-connected students and their dependents in their pursuit of education by facilitating access to VA education benefits. The SCO is responsible for ensuring accurate record-keeping, compliance with federal guidelines, and providing high-quality customer service to students and their families.

Key Responsibilities:

Work individually with students at the SCO’s base campus to review VA benefits and awards Utilize Anthology Student to identify military-connected students and verify critical enrollment and financial details. Report student enrollment, changes, tuition, fees, and graduation data in accordance with federal guidelines through the VA Education Platform, Enrollment Manager. Monitor and maintain the accuracy of student ledgers as they pertain to VA education benefits. Open and process incoming mail related to VA education benefits, communicating relevant information to the appropriate departments. Advise campus staff and the designated VA Point of Contact on available educational benefits for military-connected students and their dependents. Provide timely and high-quality customer service by responding to inquiries related to VA benefits and addressing issues as they arise. Maintain accurate and secure records for compliance and auditing purposes, collaborating with various campus offices as needed. Meet education and training requirements to remain eligible as a school certifying official. Collaborate with colleagues to improve processes related to VA benefit administration. Develop and maintain resources on VA benefits, including web-based materials, process documentation, forms, and job aides. Assist in providing reports and information for compliance surveys and audits.

 

Qualifications:

Bachelor's degree or equivalent experience in a related field. Knowledge of VA education benefit programs and related regulations is highly preferred. Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to work collaboratively in a team-oriented environment. Proficiency in relevant software and technology platforms. Commitment to maintaining the highest standards of accuracy and compliance.

 

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.