**Job Description** **Are You Ready to Make an Impact at RSSL?** **Join Our Mission to Transform Lives Through Science, Innovation and Collaboration** At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International. RSSL is dedicated to delivering world-class scientific solutions and outstanding customer service. Recognised for our excellence, we were awarded CRO of the Year at the 2023 OBN Awards, adding to our previous accolades Employer of the Year, Enlightened Employer and Women in Business. If you are passionate about driving innovation and making a real impact, RSSL is the place for you! **Purpose:** This role plays an important part in supporting the Commercial Life Science team. You manage incoming customer enquiries from various channels – email, phone, MyRSSL etc, - asking the right questions to understand their requirements, identifying and liaising with appropriate technical colleagues and administration functions to ensure timely and accurate communication. **Primary Accountabilities / Responsibilities:** + **Client Engagement:** Managing incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects. + **Strong Communication Skills:** Building and maintaining excellent relationships with clients and internal technical teams. + **Effective Multitasking:** Handling inquiries from multiple clients across various channels simultaneously while maintaining high service standards. + **Proactive Outreach:** Sending targeted outreach emails and conducting initial scoping calls with small or dormant accounts to drive new business opportunities. + **Account Management:** Serving as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities. + **Additional Support:** Assisting the Commercial Life Science team with other tasks as needed to achieve business goals. **Knowledge, Skills, Experience and Language Requirements:** **Must have knowledge, skills and experience:** + Educated to degree or professional qualification standard in a science subject + Intermediate level for MS Office (Word, Excel and PowerPoint) + Proven excellent communication and relationship building skills + Ability to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environments + Excellent communication skills with ability to adapt personal style to others’ preferences and translate complex scientific information into simple terms. + Informing– keeps stakeholders and key partners updated on progress + Peer Relationships - Collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all. + Fluent in English **Preferred knowledge, skills and experience:** + Previous Inside Sales / Customer Service or Account Management experience in scientific setting + Multitasking / fast paced environment / managing several communication channels + Direct client experience **More about this role** In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including: + Opportunities to learn and develop + Performance Related Bonus scheme + Contributory pension (between 8% to 11% employer contribution) + Life assurance + 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays + Employee Assistance Programme (EAP) + A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc). No Relocation support available **Business Unit Summary** Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration. **Curious about us and want to learn more?** **Please explore** : Website (http://www.rssl.com/) YouTube LinkedIn (http://www.linkedin.com/company/107107) Glassdoor RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. \#RSSL **Job Type** Regular Account Management Sales At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.