You will assist our clients in the rental process by verifying the information listed on the application to ensure authenticity and accuracy. You are the voice of RealPage as you are the primary contact for both the client and their potential tenants. You are responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the appropriate department when necessary.   

PRIMARY RESPONSIBILITIES  

Manage large amounts of inbound and outbound calls in a timely manner   Identify customer’s needs and clarify information regarding the verification of the applicant.   Review financial documents to confirm income qualifications   Calculate income   Contact references to obtain verbal or written verification of employment and/or rental history.   Point of contact for clients who use verification services   Assist disgruntled clients and figure out which department they need to contact   Minor Troubleshooting   Assist clients in navigating through verifications portal   Complete cold calls to property management companies which can become potential clients   Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.   Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;   Handle complaints, provide appropriate solutions and alternatives   Keep records of customer interactions   Bilingual representatives are expected to assist with inbound/outbound transfers when needed in addition to their own workload.  

REQUIRED KNOWLEDGE/SKILLS/ABILITIES  

2+ years of customer service/call center experience   Excellent oral and written communication skills in English  Some higher education preferred (Bachelor's degree)  Skilled in touch typing   Quick learner and adaptable   Able to work independently with minimal supervision  Excellent interpersonal communication skills   Ability to multitask, prioritize and manage time efficiently   Must be able to work in a team environment  Must be available to work weekends   Strong sense of professionalism  

PREFERRED KNOWLEDGE/SKILLS/ABILITIES 

2+ years of customer service/call center experience   Excellent oral and written communication skills in English 

 

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