The SCRUM Lead will play a key role in helping us breakdown our tasks on the Global Design System workstream, using appropriate methods to ensure we’re consistently delivering the most value we can and maintaining a good flow of completed work product. The role will have a mix of leading IT and Design deliverables and handling business partners. You will partner closely with design, engineering, and product teams across regions to define the tasks for product, designers and engineers. 

 

The ideal successful candidate for the SCRUM Lead role on the Global Design System team is a collaborative and adaptive leader with deep expertise in Agile methodologies, exceptional facilitation and communication skills, and a proven ability to foster cross-functional alignment, remove impediments, and drive continuous improvement in a fast-paced, digital-centric environment. 

 

Position Responsibilities:   

 

Help the team self-organize around tools, artifacts and ceremonies that best enables collaboration and communication 

Actively manage backlogs, Kanban boards, scrum-of-scrum meetings, daily stand-ups etc. 

Strong stakeholder management and communication skills; able to effectively articulate technical vision, possibilities, and outcomes 

Good analytical skills, copes with situations through deliberate analysis and planning 

Real passion for driving teams towards high performance and a deep pride in quality craftsmanship that delights stakeholders 

Excellent mentorship and leadership skills; ability to communicate technical details to wider audience in business/user terms 

A coach, facilitator and leader who can help improve the delivery performance 

Fosters team development and capability 

Reviewing, advising, and providing feedback on strategy produced within and outside the team 

Balance personal ownership and accountability of immediate responsibilities with the flexibility and drive to jump in and fill gaps across the team as they arise 

 

Required Qualifications:  

 

7+ years of experience as a scrum master 

Industry-accepted agile certifications in agile coaching / scrum master 

Bachelor’s degree 

 

Preferred Qualifications:  

 

Expert experience in an agile environment using scrum framework 

Expert knowledge of JIRA & Confluence tools 

Strong detail orientation 

Good judgment and the ability to handle high pressure situations 

Highly adaptable to a changing environment 

Strong stakeholder management and communication skills 

Fosters team development and capability 

Expert ability to devise, develop and apply innovative technology to solutions that would benefit our clients. 

Refined presentation and communication skills and expertise interfacing and communicating effectively with both engineers and executives. 

Desire and ability to understand diverse business domains and develop relevant approaches that meet the current and anticipated business needs across a broad set of partners. 

Understanding of field of Web Design and field of Engineering/Development 

 

Cross-Functional Collaboration 

Serve as a primary design system advocate, navigating organizational complexity to influence decision-making at all levels. 

Partner with regional design leads to ensure the system meets regional needs while maintaining overall consistency. 

Foster collaboration between design, engineering, and product management teams, ensuring smooth integration into digital workflows. 

Build and nurture a global design system community, mentoring teams on best practices and fostering a culture of design system ownership. 

 

When you join our team:  

 

We’ll empower you to learn and grow the career you want.   

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

As part of our global team, we’ll support you in shaping the future you want to see.   

 

#LI-Hybrid 

 

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$75,880.00 CAD - $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.