Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process. JOB SUMMARY: The Scrum Master will facilitate agile development and how information is exchanged across teams to support delivery. Support the scrum methodology that allows the team to self-organize and make changes quickly, in accordance with agile principles. This person supports that all activities use the principles of the Universal Scrum Framework and guides the team toward improving the way they work to be more effective. The Scrum Master removes impediments internal and external to the team and guides the team to an optimum, sustainable velocity. Act as support leader that enables the team to adopt an attitude of continuous improvement. The Scrum Master facilitates Scrum ceremonies including sprint planning, retrospectives and sprint demos to maintain team effectiveness. The Scrum Master works with the Release Train Engineer(s) to integrate the team’s efforts with other teams. They communicate information and metrics to the team on progress against team objectives. MAJOR RESPONSIBILITIES: AGILE / SCRUM PRACTICES + Facilitate agile ceremonies including sprint planning, retrospectives and sprint demos. Work with the Release Train Engineer to integrate efforts, other teams. Consult with the Product Owner to validate and communicate team priorities. Guide, coach and motivate the team with the goal of increasing productivity + Guiding the team and organization on how to use Agile/Scrum practices and values to drive end value + Serve as the team’s Scrum expert. Guide the team toward improving the way they work. Remove impediments to help the team reach an optimum, sustainable velocity. + Leads the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. + Foster accountability, transparency, and regularity in status updates. Remove impediments external to the team. Ensure that the Agile tracking system is always up to date to reflect the current state. + Assess the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. COMMUNICATION / COLLABORATION + Communicate and ensure alignment of priorities with Program stakeholders and within the team. + Build and support a trusting and safe environment where challenges are address proactively with an emphasis on healing and problem-solving. + Assisting with internal and external communication, improving transparency, and radiating the right information the teams need at the right time. + Remove impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. + Facilitating getting the work done without coercion, assigning, or dictating the work. METRICS / REPORTING + Manage, publish, and communicate information radiators and relevant metrics to the team on progress against team objectives. + Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Maintains facility in a clean and organized manner at all times. Stores product according to established company standards. + Perform other duties as assigned. EDUCATION: + Associate’s degree – required in Information Technology or Technical degree preferred; + Bachelor’s degree – preferred in Information Technology or Technical degree EXPERIENCE: + 5+ years of scrum experience with 2+ years as a Scrum Master required + ; or equivalent combination of education and experience. CERTIFICATIONS, LICENSES, REGISTRATIONS: + Certified Scrum Master CSM or SAFe Scrum Master SSM (Required) + Safe Advanced Scrum Master SASM (Desired) + Certified Product Owner CSPO (Desired) + PMI Agile Certified Practitioner ACP (Desired) + Certified SAFe Agilist SA (Desired) Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE