Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

We seek an experienced Agile Scrum Master to join our dynamic team at Sprinklr. As a Scrum master, you will facilitate and coordinate Agile Scrum processes within our organisation, ensuring the company can work collaboratively and efficiently to deliver high-quality solutions. 
 
You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Also, you will serve as a coach and mentor to our team, helping foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently. 

Objectives of this role 

Facilitate and coordinate Agile Scrum processes within the company. 

Guide and coach the team on Agile Scrum principles and practices. 

Ensure the team works collaboratively and efficiently to deliver high-quality products. 

Work with the Product Owners to prioritise and groom the product backlog. 

Responsibilities 

Facilitate Scrum ceremonies such as Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives. 

Coach team members on Agile principles, practices, and roles, ensuring alignment with the Scrum framework. 

Support teams in identifying and removing impediments to enhance productivity and ensure timely delivery. 

Collaborate with Product Owners to ensure that the product backlog is well-defined, prioritized, and ready for upcoming sprints. 

Promote a culture of agility, collaboration and trust within the team and across the organization 

Own and standardize metrics to monitor team performance, identify trends, and drive continuous improvement. 

Support the Agile Coach in scaling Agile practices across the organization. 

Help teams mature in their Agile journey by introducing advanced practices and techniques as appropriate. 

Ensure adherence to Agile best practices and organizational standards 

Required skills and qualifications 

Bachelor’s degree in Computer Science, Business, or a related field 

3+ years of experience as a Scrum Master, Agile Coach, or in a similar role. 

Proven experience working with Agile teams in a fast-paced, dynamic environment. 

Solid understanding of Agile methodologies, especially Scrum, Kanban and Scaled Agile. 

Preferred Certifications: 

Certified ScrumMaster (CSM) or equivalent. 

Certified Agile Practitioner (ICP or similar) is a plus. 

SAFe Scrum Master (SSM) or equivalent is an advantage. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.