Key Responsibilities:

Facilitation:

Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.Ensure that the team adheres to Scrum principles and practices.Guide the team in self-organization and cross-functionality.

Coaching & Mentoring:

Provide coaching and mentoring to team members on Agile methodologies and best practices.Foster a culture of continuous improvement, collaboration, and transparency within the team.Support the development of team members through feedback and guidance.

Impediment Removal:

Identify and remove impediments that hinder the team's progress.Collaborate with other Scrum Masters, Product Owners, and stakeholders to address and resolve issues.Ensure that the team has the necessary resources and support to achieve their goals.

Collaboration & Communication:

Act as a liaison between the development team and stakeholders, ensuring clear communication and alignment on priorities and goals.Facilitate effective communication within the team and with external stakeholders.Ensure that the Product Backlog is well-maintained and prioritized in collaboration with the Product Owner.

Performance Tracking:

Monitor and track the team's performance, including velocity, burndown charts, and other metrics.Provide regular updates and reports on the team's progress to stakeholders.Identify opportunities for process improvements and implement changes to enhance team performance.

Agile Advocacy:

Advocate for Agile principles and practices within the organization.Participate in the Agile community, sharing knowledge and best practices.Stay current with industry trends and advancements in Agile methodologies.

Required Qualifications:

Bachelor's degree in Computer Science, Engineering, Business, or a related field; or equivalent experience.Proven experience (3+ years) as a Scrum Master in an Agile environment.Certified Scrum Master (CSM) or equivalent Agile certification.Strong understanding of Agile principles, practices, and frameworks (e.g., Scrum, Kanban).Excellent facilitation, coaching, and mentoring skills.Strong problem-solving and conflict resolution skills.Exceptional communication and interpersonal skills.Ability to work effectively with cross-functional teams and stakeholders.

Preferred Qualifications:

Experience in software development or a technical background.Advanced Agile certifications (e.g., Certified Scrum Professional, SAFe Scrum Master).Experience with Agile project management tools (e.g., Jira, Trello).Knowledge of other Agile methodologies (e.g., Lean, XP).

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid