**Key Responsibilities:** **Facilitation:** + Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives. + Ensure that the team adheres to Scrum principles and practices. + Guide the team in self-organization and cross-functionality. **Coaching & Mentoring:** + Provide coaching and mentoring to team members on Agile methodologies and best practices. + Foster a culture of continuous improvement, collaboration, and transparency within the team. + Support the development of team members through feedback and guidance. **Impediment Removal:** + Identify and remove impediments that hinder the team's progress. + Collaborate with other Scrum Masters, Product Owners, and stakeholders to address and resolve issues. + Ensure that the team has the necessary resources and support to achieve their goals. **Collaboration & Communication:** + Act as a liaison between the development team and stakeholders, ensuring clear communication and alignment on priorities and goals. + Facilitate effective communication within the team and with external stakeholders. + Ensure that the Product Backlog is well-maintained and prioritized in collaboration with the Product Owner. **Performance Tracking:** + Monitor and track the team's performance, including velocity, burndown charts, and other metrics. + Provide regular updates and reports on the team's progress to stakeholders. + Identify opportunities for process improvements and implement changes to enhance team performance. **Agile Advocacy:** + Advocate for Agile principles and practices within the organization. + Participate in the Agile community, sharing knowledge and best practices. + Stay current with industry trends and advancements in Agile methodologies. **Required Qualifications:** + Bachelor's degree in Computer Science, Engineering, Business, or a related field; or equivalent experience. + Proven experience (3+ years) as a Scrum Master in an Agile environment. + Certified Scrum Master (CSM) or equivalent Agile certification. + Strong understanding of Agile principles, practices, and frameworks (e.g., Scrum, Kanban). + Excellent facilitation, coaching, and mentoring skills. + Strong problem-solving and conflict resolution skills. + Exceptional communication and interpersonal skills. + Ability to work effectively with cross-functional teams and stakeholders. **Preferred Qualifications:** + Experience in software development or a technical background. + Advanced Agile certifications (e.g., Certified Scrum Professional, SAFe Scrum Master). + Experience with Agile project management tools (e.g., Jira, Trello). + Knowledge of other Agile methodologies (e.g., Lean, XP). **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi