The Scrum Master will be a servant leader and coach, to help educate the team in Scrum, Kanban and SAFe, ensuring that the agreed Agile process is being followed. They will be responsible for managing several concurrent Scrum Teams/ART using agile methods in a fast-paced environment, to help remove impediments, and foster an environment for high-performing team-dynamics, continuous flow, and relentless improvement.

Key responsibilities:

Exhibits Lean-Agile leadership – Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices. Supports the team rules – The rules of an Agile Team are lightweight, but they are rules nonetheless, and the Scrum Master is responsible for reinforcing them. These may include the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed. Facilitates the team’s progress toward team goals – The Scrum Master is trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. They help the team focus on daily and Sprint Goals in the context of the current Program Increment (PI) Objectives.Leads team efforts in relentless improvement – Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves. Facilitates events – Facilitates team meetings, including (where applicable) the Daily Stand-up, Sprint Planning, Sprint Review, and Sprint Retrospective. Supports the Solutions/Solutions Owner – The Scrum Master helps the Solutions/Solutions Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope. Eliminates impediments – Many blocking issues will be beyond the team’s authority or may require support from other teams. The Scrum Master supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Sprint.Promotes SAFe quality practices – SAFe provides guidance to assist the teams in constantly improving the quality of their deliverables and meeting the Definition of Done (DoD). The Scrum Master helps foster the culture of technical discipline and craftsmanship that is the hallmark of effective Agile teams. Builds a high-performing team – Focuses on ever-improving team dynamics and performance. Helps the team manage interpersonal conflicts, challenges, and opportunities for growth. Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals and teams through personnel changes. Responsibilities on the train – The Scrum Master helps coordinate inter-team cooperation and helps the team operate well on the train. Coordinates with other teams – The Scrum Master supports the team’s efforts to continuously improve communications and relationships with other teams. They frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness. They also often help the team build effective relationships - with the System Team, User Experience, Architecture, and Shared Services. Supports pseudo SAFe adoption – The Scrum Master supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice, and supporting the organization’s SPCs. Enables organizational effectiveness – The Scrum Master works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream. Facilitates preparation and readiness for Agile Release Train [ART] events – Assists the team in preparation for ART activities, including PI Planning, System Demos, and the Inspect and Adapt. Supports estimating – Guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities.

professional experience:Thorough knowledge of SAFe framework and application of principles in managing multiple scrum teams.Thorough knowledge and experience of Scrum3-5 years’ experience supporting technical projects, such as software development and delivery, in an Agile environmentExperience in successfully delivering medium/large size projects with minimal directionStrong presentation skills as well as good written/oral skillsStrong time management skills and ability to prioritize workloadsAbility to transfer knowledge to staff with different backgrounds, educational experiences and learning stylesExcellent planning and organizational skillsExcellent telephone and customer service skillsStrong knowledge of MS Office products, Visio or similar

education:

Bachelor’s DegreeScrum Master CertificationOther Agile Certifications are a plus but not required

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.  

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