Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We are a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are seeking for a SDE II conversational AI who will be responsible for: Responsibilities ● Developing chatbots with strong expertise in handling complex conversational flows and training NLP models. ● Implementing and managing voice bots, voice platform integrations, bot training, and evaluating the impact of training. ● Building multi-language bots, managing deployments, and integrating multiple channels while understanding the pros and cons of each implementation approach. ● Handling agent handover scenarios and integrating with CRM modules such as Salesforce and RingCentral. ● Designing and developing robust solutions with a focus on code optimization, adhering to standard development practices, and conducting unit tests and code reviews. ● Proficiency in analyzing complex technical issues, collaborating with teams and stakeholders, and staying updated on the latest conversational AI features and technologies. ● Working within Agile development teams, contributing to iterative development processes, and utilizing project management tools like JIRA for issue tracking and team collaboration. Qualifications ● Strong experience in Node.js or Python programming, including API integrations, handling complex logic, and impact analysis. ● Knowledge of conversational AI platforms and at least one certification (e.g., Cognigy, Yellow.AI, Kore.AI, Lex, Luis, Google Dialogflow, IBM Watson). ● Experience with unit test cases, code optimization, and standard development practices for bots. ● Understanding of voice bot and voice platform integrations, including CRM system integration. ● Familiarity with multi-language bot building and deployment processes. ● Experience with Agile methodologies and tools such as JIRA. ● Willingness to work a shift from 2 pm to 11 pm (IST)