Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We are a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! We are seeking for a SDE II- Salesforce Developer who will be responsible for: Responsibilities ● In-depth understanding and hands-on experience in Salesforce development, including advanced Apex programming techniques, Lightning Web Components (LWC), Salesforce APIs for integrations, Controllers, and triggers. ● Implementing and maintaining Salesforce Flows, working with Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL), and Salesforce Developer Experience (DX) tools. ● Designing and developing custom UI components using web development technologies like HTML, CSS, and JavaScript with LWC, along with strong knowledge of Salesforce administration concepts. ● Independently implementing and enhancing Salesforce features, resolving bugs, creating and documenting relevant unit test cases, and driving optimal deployments while completing tasks in a timely manner. ● Analyzing complex technical issues, collaborating with teams and stakeholders, and maintaining a commitment to continuous learning by staying updated with the latest Salesforce features and industry trends. ● Working in Agile software development methodologies, participating in iterative development, and using project management tools such as JIRA for issue tracking and team collaboration. Qualifications ● Salesforce Certifications: App Builder, Platform Developer 1, Platform Developer 2, etc. ● Basic understanding of object-oriented programming concepts. ● RDBMS knowledge with SQL experience. ● Hands-on experience with version control systems (e.g., Git/Bitbucket) and implementing CI/CD processes. ● Proficiency in web development technologies (HTML, CSS, JavaScript, and LWC). ● Experience with Agile methodologies and tools like JIRA. ● Willingness to work a shift from 2 pm to 11 pm (IST).