Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We are a global product and services company headquartered in the US. We help contact centers around the world better engage with their customers by combining our deep domain expertise with cutting-edge technology. Our AI enabled, cloud-scalable analytics products enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent performance. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Responsibilities Understand the domain, business cases, objectives, and KPIs that need to be reported and analyzed Perform data analysis to generate insights for the business, and leverage that to spec dashboards that provide those insights on an ongoing basis (using industry and Perch standards) Develop reports and dashboards according to Perch standards and best practices for data accuracy, performance and scale Define requirements for (and possibly help develop) data transformations, data models and data pipelines in the data warehouse and ELT frameworks. Work closely with clients and our development teams to deliver on the end to end solutions successfully Present dashboards and insights to clients to ensure they land and provide value Work in a fast-paced environment that leverages agile methodologies to quickly iterate on solutions Exhibit our core values Qualifications ● Bachelor’s degree in a Technical/Quantitative subject such as Computer Science (B.E/B.Tech/MCA) ● 7 - 9 years relevant experience in the field of BI Reporting, Data Analytics, Data Warehouse/BI solutions ● Data exploration skills to unravel data sources and identify the granularity, attributes and measures ● Understanding of data warehouse concepts and modeling the DW objects in the BI tool for reporting ● Strong story-telling capability through visualizations and guided analytics driven smart dashboards ● Knowledgeable on statistical data analysis techniques (linear regression, A/B testing, correlation etc) ● Develop statistical analysis visualizations establishing linkages b/w leading & lagging business metrics ● Should have experience in doing drill downs and root causal analysis with data to arrive at key drivers ● Hands-on experience in using BI tools like Tableau, Power BI, Looker, Sisense Fusion, Oracle BI etc., ● Ability to use live connection in the BI tool and construct advanced analytical SQL queries for reporting ● Appropriate utilization of advanced visualizations like scatter plots, heat maps, area charts, histograms etc ● Must have worked with RDS or data lakes (MySQL, PostgreSQL, Oracle, Redshift, Snowflake, etc.) Skills that will give you an edge (Good to Have) : ● Proficient in SQL (advanced functions), query optimization, and ad-hoc data analysis using SQL/Python ● Well-versed with the data warehouse modeling concepts (star/ snowflake/ denormalized structures) ● Knowledge of programming concepts around customization in BI tool using CSS/HTML/JavaScript/NodeJS