At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Disputes Investigator. The Disputes team researches and resolves credit card disputes for the SDS Fraud Prevention team. In addition to initiating customer contacts, you will also liaise with boundary teams within Finance, Payment and Fraud Admin to work through issues related to chargeback partner and customer concerns.