Review and validate understanding of customer environment requirements Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices Monitor network performance and troubleshoot problem areas as needed Ability to read and understand a Statement of Work A self-starter that can work remotely or with little supervision Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki Attend and lead customer facing meetings/discussions Understanding of SD-WAN protocols Assist peer engineers with related Managed Services technologies as skillset allows Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation) Review and validate understanding of customer environment requirements Ability to read and understand Low Level and High Level Design Documents Review, create Change Management tickets Understanding of networking protocols Ability to work within Service Now ticketing system Open and manage supports cases that require vendor escalation (TAC Cases, Calabrio, Microsoft) etc.