**What you'll bring to the team** **About the Role** Here at SEA LIFE Orlando, our Guest Experience Team’s mission is to adopt a guest obsessed culture and help create lifelong memorable experiences for our visiting guests. As a Education Supervisor, you will guide our guests on an underwater exploration to help them discover something amazing at our SEA LIFE Orlando Aquarium! Working in various guest experience positions, you will help drive repeat visitation by delivering the highest standard of guest service, presentation, and product knowledge. You will also ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment. By applying for this role, you will have the opportunity to supervise the following positions: + SEA LIFE Education Host + Coastal Rockpool Host + Behind the Scenes Tour Guide + Costume Character Host **Qualifications & Experience** **SEA LIFE Education Supervisor** **Collective Goal** : Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience and that every member of our team embraces and exhibits our company values (known collectively as The Merlin Way). **Scope of job** : Work alongside the operations management team on all operations. Ensure smooth running of daily operation, highlighting any issues to manager on duty. **Essential Job Functions:** • Ensure excellent Guest Care, working to Guest Obsession standards as set by Merlin. • Working alongside operations management, providing mutual aide in ensuring all positions are covered. • Motivating and developing team members to fulfil their potential. • Working closely on creating incentives with the operations management team. • Ensure the communication within the entire Operations Management Team is always flowing freely. • Ensure the highest possible standards of Guest Service, presentation, technical operation, and Safety in the attraction. • Manage the SEA LIFE Education Team to ensure all team members are motivated/ engaged and trained properly – including schedule management, coaching, etc. • Deliver daily team briefings to ensure all educators are fully aware of all activity within the Department and the Company. • Implement service recovery to encourage & empower Team to do so, to ensure Guests will enjoy their visit. • Adopt an enthusiastic, assertive, and passionate approach to customer care. • Is keen to see all Team respond enthusiastically to change, understand the way forward, and able to look at all aspects of the business through the eyes of the Guest. • Cross-trained in all Front of House areas. • Leader in all Guest Obsession initiatives **Responsibilities Include:** + Demonstrates a passion for education and the SEA LIFE brands + Has an understanding of the SEA LIFE TRUST + Must be comfortable coaching and developing leads, trainers, and educators + Monitor the Virtual Reality theatre show and daily operation + Assist with monitoring and managing the standard operating procedures of all guest facing SEA LIFE areas **SEA LIFE Specific Duties:** + Develop educational talks, scripts, and goals + Develop education team + Lead the Behind-the-Scenes Tour team with key focus on training and development + Share your knowledge of the oceans and educate our guests about conservation in a fun and upbeat manner. **Qualifications & Experience** + High school or GED required. College degree preferred. + At least 2 years of supervisory experience in a guest-facing environment, visitor attraction or retail outlet + Fun, dynamic, and friendly personality. + Excellent communication, listening, and motivational skills. + Able to work in areas with loud noises. + Self-motivated, able to work independently or as part of a team. + Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events. **Other Requirements:** • Other duties as assigned. • Must be willing to work flexible hours, including evenings, holidays and weekends to support site operations. + Travel + Occasionally (1-33%) **Benefits** 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $20.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8381/sea-life-education-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Connect With Us!** At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-FL-Orlando_ **Job ID** _2025-8381_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _SEA LIFE Orlando_