You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence Your Role You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements. Your Responsibilities • To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting. 

• To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.

• To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.

• To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.

• To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.

• To escalate issues as relevant, + to support the resolution of claims + disputes.

• To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.

• To release cargo in line with working instructions + Financial Guidelines.

Your Skills and Experiences • Must have excellent communication skills (Verbal + Written)

• Must have good time management skills and can handle various tasks simultaneously without compromising the quality of work

• Attention to detail – ensuring that all import documents are aligned and compliant to avoid penalties in customs

• Has experience and knowledge in Logistics/Freight Operations

• Has an ability to quickly address and solve the issues that may arise

• Can communicate and coordinate well with suppliers – brokers, truckers, carriers, co-loaders.

• Willing to work in onsite in Pasay City