You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence Your Role You will be enabling transport activities by executing bookings, entering orders + generating all required import and export documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements. Your Responsibilities

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data
quality for timely + accurate customer reporting.

• To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if
necessary.

• To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO)
receipts.

• To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.

• To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services
(trucking, customs clearance) where necessary.

• To escalate issues as relevant, + to support the resolution of claims + disputes.

• To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working
instructions.

• To release cargo in line with working instructions + Financial Guidelines.

• To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.

• To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.

• To timely and accurately submit carrier OBL instructions, VGM + security filings.

• To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.

• Issue sales invoices within 24 hours from departure.

• To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.

• To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.

• To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.

• To ensure data quality as required for timely + accurate customer reporting.

• To support + resolve claims + disputes.

Your Skills and Experiences Must have excellent communication skills (Verbal +\r\n Written)Must have good time management skills and can handle\r\n various tasks simultaneously without compromising the quality of workAttention to detail – ensuring that all import\r\n documents are aligned and compliant to avoid penalties in customsHas experience and knowledge in Logistics/Freight\r\n OperationsHas an ability to quickly address and solve the issues\r\n that may ariseCan communicate and coordinate well with suppliers –\r\n brokers, truckers, carriers, co-loaders.Willing to work in onsite in Pasay City