You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role You will be enabling transport activities by executing bookings, entering orders + generating all required import\r\ndocumentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a\r\ntimely and efficient manner). As always, these activities are in line with all relevant governance + regulatory\r\nrequirements. Your Responsibilities

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.

• To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.

• To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.

• To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.

• To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.

• To escalate issues as relevant, + to support the resolution of claims + disputes.

• To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.

• To release cargo in line with working instructions + Financial Guidelines.

Your Skills and Experiences

• Graduate of any 4-year course.

• With strong focus on customer + stakeholder relationships.

• Experience and knowledge in Logistics/Freight Operations.

• Must have excellent communication skills (verbal and written).

• Willing to work onsite in Pasay City (Four E-Com).