SEA Paint Upgrade Project Support ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.
This position reports to

Local Division Manager

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for a designated area in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team.The work model for the role is: {onsite/hybrid} {insert Linkedin #}This role is contributing to the Robotics business in Vietnam. Based in Bac Ninh.You will be mainly accountable for:•\tDefining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.•\tEnsuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.•\tOverseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions.•\tParticipating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

Qualifications for the role

\tBachelor’s degree in Robotics, Mechanical Engineering, Electrical Engineering, or a related field. A Master’s degree is preferred.\tMinimum of 5 years of experience in a service management role, specifically within the robotics industry.\tIn-depth knowledge of robotic systems, automation technologies, and related software.\tTechnical Expertise: Strong understanding of robotic systems, including programming, troubleshooting, and maintenance.\tLeadership: Proven ability to lead and manage a team of technicians and engineers.\tProblem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve technical issues.\tCommunication: Strong verbal and written communication skills to effectively interact with clients, team members, and other stakeholders.\tCustomer Service: Commitment to providing exceptional customer service and improving client satisfaction.\tProject Management: Ability to manage multiple projects simultaneously, ensuring timely and efficient service delivery.\tAdaptability: Flexibility to adapt to new technologies and continuously improve service processes.\tAttention to Detail: High level of attention to detail to ensure precision in service operations and documentation.

More about us

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