Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

The ambition of SEAC Managed Services is to become a ‘Digital Business Partner’ for our clients; delivering strategic, asset led services, from strategy through to run. The SEAC Managed Services Service Tower Drivers will play a critical role in supporting the overall strategic direction, development and leadership of the SEAC Managed Services business.

The Service Tower itself will be responsible for the success of their respective Managed Service market segment and will play a driving role in the market activation, solutioning and commissioning of client xlos opportunities/projects. Importantly, as we continue to expand and develop our SEAC Managed Service business, the Service Towers will also be responsible for proactively engaging with SEAC territory client teams to ensure there is a clear understanding of how client opportunities can be developed from the initial identification and proposal phase through to delivery and commissioning.

Responsibilities:

The SEAC Managed Services Service Tower Driver comprehensively supports the SEAC Managed Services Service Tower Leader in terms of evolving their Service Tower for Managed Services in SEAC. Key responsibilities include:

● Supporting the SEAC MS ST Leader in further evolving leadership and governance structure for the respective Service Tower from an SEAC perspective

● Create and update a ST specific playbook that includes all relevant information related to the Service Tower, its structure and governance (LINK)

● Taking over the overall organisation in support of the ST leader by setting up, preparing and recording calls & meetings, creating all relevant documentation in collaboration with the SEAC MS core team and gathering all necessary information from the ST community (e.g. win stories or case studies), etc.

● Supporting the SEAC MS ST Leader in his / her activities to reach the identified goals related to the Service Tower Growth Strategy to FY25-27

● Identifying all relevant key contacts within the SEAC territories and coordinate all activities to build and establish a strong SEAC wide Service Tower community

● Supporting the SEAC MS ST Leader in outlining the ST priority services and describing them in the ST playbook

● Working with the ST Leader and other relevant SEAC MS teams in terms of evolving the Managed Services in terms of tech-enablement, focusing primarily on Microsoft, SAP and other Alliance partners

● Supporting the ST Leader in building the ST specific capability model and associated strategic workforce plan (on-shore, near-shore and off-shore)

● Supporting the territory SEAC territory teams to build the MS pipeline and drive key MS wins and guaranteeing the usage of the product code methodology

● Working with the ST Leader and the ST community teams in further evolving the collaboration with our Alliance Partners and thus supporting the ST Alliance strategy

● Supporting in building the market position and brand for the ST related Managed Services by developing and driving SEAC-wide marketing activities and producing external marketing materials

● Supporting the Leader in creating a "Go to Market" community across SEAC Territories, MS Service Towers, Industries & Solutions

● Accelerating market success by developing and commercialising user journeys for managed Services from ‘build to run’

● Contributing to the development of digital assets to power our market success

● Identifying and nurturing synergies across Service Towers and territories

● Engaging actively and working closely together with the Hive, especially in a) market activation; b) deal qualification; c) solution orchestration; and d) commissioning from the available delivery network

● Supporting other Service Towers in their activities depending on their maturity and experience as regards the identification, evaluation and delivery of Managed Services.

● Supporting the ST Leader in his investment planning activities for the next 3 fiscal years in accordance with the ST growth ambition as well as the yearly budgeting process

● Sharing best practices from the Service Tower across SEAC

● Setting up a meaningful reporting for the ST’s wins, opportunities and revenues and align with the SEAC Core team to build up a centralised SEAC reporting

● Actively participating in the SEAC Managed Services (Service Tower) Driver community

● Supporting the Service Tower Leader in establishing a close connection to the SEAC territories and its MS Leadership, especially in ST related topics and exercises. ● Initially fill out and continuously update the Service Tower progress tracker (LINK)

#PwCSEACPH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

September 30, 2025