Respond to requests for technical assistance Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action. Monitor and respond quickly and effectively to requests received Ability to identify and organize tickets according to priority and forward tickets to engineers and techs Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem Validate the set-up process Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback