Seasonal Healthcare Licensed Service Delivery Manager Apply now Save jobSaved job

Bringing smiles is what we do at TTEC… for you and the customer. As a Sales Service Delivery Manager working remotely in USA ,you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

You’ll report to theDirector of Operations. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Improve the key success metrics associated with goals. These include:Revenue TargetsCustomer Satisfaction ScoreService Level GoalsQuality GoalsCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projectsBring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team

What You Bring to the Role

Minimum 1 year call center, equivalent work or sales management experienceHave an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license Continuously promote a performance-driven culture and always work towards reaching for amazingEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksConsistently mentor and inspire others Customer focused mindsetUnderstanding, interpreting, and manipulating data for reporting

Compensation and Benefits

The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr.Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. 

What You Can Expect

Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Englewood, COUnited StatesRemote Job Requisition 03KN8 Work From Home Yes Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs Seasonal Healthcare Licensed Trainer/Team Lead Hybrid Englewood, Colorado, United States, , United States, Remote Contract Compliance/Governance Analyst Englewood, Colorado, United States, , United States, Remote Spanish Bilingual Service Delivery Team Lead Englewood, Colorado, United States, , United States, Remote