**Overview** BroadPath is hiring a seasonal remote Operations Manager. The seasonal Operations Manager will be responsible for meeting and exceeding business objectives and ensuring consistent achievement of operational KPIs. The Manager will also manage remote Member Service Representative teams, ensuring that each project's deliverables are met by creating disciplined, organized, and standardized processes. **Responsibilities** + Manage, train, and develop employees, with emphasis on adherence to established SLA’s. + Guiding team to produce at the highest level, while meeting quality standards and schedules performance + Strategic involvement in planning and implementing new client projects + Manage the relationship with the client, including ongoing communication of results and issues + Promoting a positive and productive culture that adheres to industry best practices and ensures satisfaction of employees and clients + Partner with Recruiting Manager to define position requirements, and play an integral role in ongoing hiring decisions + Communicate critical issues and results to BroadPath executives **Qualifications** + Minimum 3 years previous experience as an Operations Manager + 3 + years Call Center management + Word, Excel, PowerPoint, Go-to-training/meeting or similar experience + Ability to travel intermittently as determined by each project + Bachelor’s degree in related field (healthcare mgmt., business administration) or equivalent experience **Diversity Statement** At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/Veterans If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. **Compensation:** BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.