About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Four Seasons Resort and Residences, Napa Valley is seeking Pool Attendants to join seasonal summer team! This position is open from April through October.

About the role:

Take care of guests by providing guests with water, pool amenities, spritzing, towels and assistance with seating arrangements at the pool. Pool Attendants will assist with food and beverage services, taking order and delivering of all orders throughout the pool. Pool Attendants will respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

What you will do:

Provide guests with food service, water, spritzing, towels and assistance with seating arrangements at the different Pools. 

Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas.

Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods.

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food and beverage timings.

Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.   

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.  

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.  

Assist the server with delivery of food from kitchen and completing guest requests to ascertain satisfaction and ensure exceptional service.

Deliver food to the correct tables and seat numbers while giving an accurate and appealing description of food. Strong food knowledge is preferred.

Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service.

Ensure safety and security is regulated and adhered to by guests and employees.

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 

Work harmoniously and professionally with co-workers, supervisors, and outside contacts. 

Perform other tasks or projects as assigned by management.

Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.

Who You Are

Six months to one year of experience in food and beverage service or equivalent. 

Knowledge of Napa Valley and surrounding areas, highly desirable, however not required. 

Preferred experience in a luxury hotel or resort. 

Strong written and oral presentation skills in English 

Ability to multi-task in a high volume and demanding environment. 

Requires basic food and beverage service knowledge and skills 

Strong problem solving skills, ability to handle difficult situations and guests. 

Valid driver’s license and clean driving record 

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

Hourly Rate: $21.17

Complimentary Employee Meals 

401k Retirement Plans 

Schedule & Hours

Full Time availability

Flexible for early morning, mid-day, and evening shifts

Must be available to work weekends and holidays

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/ https://www.instagram.com/auronapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf