Location: UK - Milton Keynes, UK - Hatfield, UK - Nottingham | Job-ID: 212055 | Contract type: Standard | Business Unit: Information Technology

Life on the Team

Join our dynamic Wintel Support team in Milton Keynes, where you’ll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Wintel Analyst, you’ll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer’s estates. Your insights and expertise will be vital in supporting the team’s success, making a real impact on our customer experience.

 

 

What you’ll do

Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption

 

 

What you’ll need

At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner

 

 

Strong technical skills in the following areas

Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS) Directory Services: Active Directory Domain Services, Entra ID Ivanti UWM: Environment Manager, Application Control, Performance Manager Monitoring Tools: ScienceLogic, SCOM Networking Fundamentals: DNS, DHCP, TCP/IP Policy Management: Group Policy, Intune Policy Quest: Active Roles, Recovery Manager Scripting: PowerShell

 

 

If you're looking to grow your career and take on a rewarding role within a supportive and engaging team, we’d love to hear from you!

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.