Red Hat will provide a Dedicated Enterprise Engineer to work alongside the Customer with the following tasks:
Red Hat Consultants will operate under the general direction of the Customer, providing informal mentoring, general knowledge sharing and configuration of Red Hat technologies. Working with the Customer to mentor, share knowledge, and strategize on how to leverage Red Hat technologies. Serving as liaison, with the ability to reach back into the Red Hat support organization
Assisting Customer in enhancing and supporting the Customer software build and development environment, assisting Customer in developing documented enterprise support processes taking into account Customer policies, working with Customer to support setup, configuration and maintenance of Red Hat products: Red Hat OpenShift Container Platform (OCP).

Working with Customer to update existing processes and procedures to allow for a consistent, reliable and repeatable implementation of the OpenShift platform, provide validation of the OpenShift Cluster environment using steps provided in the OpenShift documentation, assisting Customer in defining OpenShift deployment configuration for targeted workloads, including replication, probes, and resource requests, assisting Customer in refining and updating migration plans to transition applications from existing OpenShift clusters onto new clusters
Assisting Customer with migrating applications to new OpenShift 4 clusters, Assisting Customer in configuring optional Openshift Certified Operators, as defined here: https://catalog.redhat.com/software/operators/explore, such as OpenShift Metrics (Prometheus) and OpenShift Logging (EFK)

Note, not all certified operators may work in Customer environments due to security constraints.

Assisting Customer with deployment and configuration of Red Hat Advanced Cluster Management and/or Red Hat Advanced Container Security, if appropriate subscriptions are available and if directed by Customer, Assisting Customer in configuring an appropriate Container Registry based on the Customers requirements, Configure OpenShift Container Platform to utilize supported Customer storage providers, Provide guidance during OCP upgrades and migrations as needed, Assisting Customer with troubleshooting and resolution of problems within OCP infrastructure
Communicate with designated customer personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis, Escalate issues within Red Hat Global Support Services as appropriate, Present status information on issues and problems at the weekly team meetings, Document problem resolution steps and provide recommendations to prevent recurrence

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