Position Description

Performs a variety of administrative, secretarial and clerical duties which support management personnel in the overall operation of a department or service area. Assignments are characterized by a high degree of knowledge and application of department policies, procedures and operation. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction. Position is characterized by the ability to prioritize and organize multiple assignments.

 

CARE COORDINATION

Screens face to face visitors and assists with coordination of visitor and vendor visits with site supervisors and managers. Maintains office supplies for department and staff. Screens all incoming calls that may include patient, internal department, hospital staff, or insurance company calls. Forwards or enters messages as applicable in Cerner or sends secure email. Utilizes medical terminology and insurance knowledge for communication of incoming efaxes for authorizations, denials or requests. Processes this information in to the Care Coordination Cerner message center. Coordinates meetings, meeting rooms and assists managers with various tasks as needed. Maintains productivity metrics ensuring e-fax and email correspondence is uploaded timely and accurately. Utilizes several computer systems for documentation and processing of correspondence including hospital approvals, denials, appeal responses from insurance companies or government entities. Opens and routes mail to appropriate internal or external departments or staff . Maintains staff distribution lists and assists with new hire onboarding tasks as requested. Maintains and assists with the development of basic spreadsheets or downloads reports for department needs as requested. Covers for Clinical Support Liaisons as needed.

Position Requirements

REQUIRED

One (1) year clerical/secretarial/customer service experience OR experience may be offset by an Associates or Bachelors degree. Typing requirements vary by department, see requisition for requirements. Good communication skills. Ability to follow detailed instructions. Level of proficiency in MS Office (Word, Excel and PowerPoint) varies by department, see requisition for requirements.

PREFERRED

 

Post high school education. Prior health care experience. Two (2) years of college with emphasis in accounting or business. Two (2) years experience in accounts payable or purchasing. Demonstrated ability to set priorities and work independently Successful completion of course in Medical Terminology (depending on amount of medical transcription required for assigned area). Bilingual – Spanish/English.

Service Area Overview