Include, but are not limited to: Job Function 01 : Greets all patients/visitors promptly and courteously. Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. Respects the patient’s right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. Utilizes paging system, phone systems, and VOCERA. Acts as a liaison between patients, families, visitors, physicians and nursing staff. Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. Assures all patient related information is secured. Escorts family member to appropriate area for visiting as directed by RN. Fosters a positive and pleasant environment, which promotes our shared values and healing culture. Demonstrates PRIDE in all interactions. Remains updated on organizational standards in order to maintain role efficiency. Job Function 02: Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner. Establishes correct medical record number via search using Social Security number and/or other established search methods. Accurately keys in and verifies registration information into the system. Assures patient types are correct in system. Verifies ICD-10 codes. Determines Coordination of Benefits (COB) for multiple insurances. Completes Medicare questionnaire for all Medicare patients. Follows established Medicare in-patient only process for identified cases. Establishes accounts via registration forms and/or transferring facilities documents. Photocopies/scans insurance cards and government issued photo identification utilizing media manager. Prepares patient ID bracelet verifying accurate patient information and applies to patient. Follows AHS downtime procedure when applicable. Collects necessary deductibles/copays following established procedure. Provides information to patient regarding deductible/copay. Job Function 03: Registrar/Unit Associate Responsibilities. Precepts/mentors new registrars/ Unit Associates as requested. Demonstrates ability to multi-task and prioritize to meet the needs of the department. Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application. Reviews and scans additional documentation into media manager. Maintains logs for refrigerator temperatures. Maintains appropriate PAR level of supplies/charts. Participates in cost containment measures by appropriate utilization of supplies/resources. Responsible for maintaining and tracking broken equipment log. Calls bedded units for patient transport to the ORs. Contacts the Help Desk with IT assistance as needed. Restocks supplies and nourishments. Discards expired supplies and nourishments. Cleans and prepares stretchers for the pre-op bays. Picks up PCAs and any additional runs as needed. Dismantles charts and assures all documentation/forms are on chart. Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services. Ensures daily BCA checklist is completed. Maintains competency in use of all applicable information systems. Job Function 04: Patient Satisfaction Consistently responds to patients/families in a courteous, timely and positive manner. Maintain accurate information within the patient tracking board. Consistently respects the patients’ rights to privacy and dignity. Consistently respects the patients’ rights to confidentiality according to HIPAA guidelines. Fosters a positive and pleasant environment, which promotes our AHS shared values. Job Function 05: As part of the annual evaluation process, submits a list of year end accomplishments as well as goals that are reviewed and mutually agreed upon for the coming year. Job Function 06: Basic working knowledge of Microsoft outlook, excel and word. Job Function 07: Personal/ Professional growth will be maintained through AHS OD classes, in-service education, conferences, and literature. HS graduate, some college preferred and any equivalent combination of education, experience and training from which comparable knowledge and abilities can be acquired. + Must possess excellent customer service/organizational skills + Preferred candidate should have a minimum of one year of acute care unit associate or sec-tech experience + Candidate must be able to work in fast paced high volume department. + Must be flexible to work rotating weekends + Medical Terminology preferred Epic / media manager / Microsoft Word / Excel experience preferred ABOUT US At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: + Morristown Medical Center, Morristown, NJ + Overlook Medical Center, Summit, NJ + Newton Medical Center, Newton, NJ + Chilton Medical Center, Pompton Plains, NJ + Hackettstown Medical Center, Hackettstown, NJ + Goryeb Children's Hospital, Morristown, NJ + CentraState Healthcare System, Freehold, NJ + Atlantic Home Care and Hospice + Atlantic Mobile Health + Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: + 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years + Best Places to Work in Healthcare - Modern Healthcare + 150 Top Places to work in Healthcare - Becker's Healthcare + 100 Accountable Care Organizations to Know - Becker's Hospital Review + Best Employers for Workers over 50 - AARP + Gold-Level "Well Workplace": Wellness Council of America (WELCOA) + One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine + One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine + Official Health Care Partner of the New York Jets + NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What’s more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.