Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment\:https\://youtu.be/NlLJMv1Y7Hk.

 

Great people make Schneider Electric a great company.

 

What do you get to do in this position?

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This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site.  Work on competitive equipment may also be part of the role. 

Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR.  He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. 

FSR must be available to\: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

 

RESPONSIBILITIES

 

Comply with Safety and cyber security policies, practices and procedures

Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.Perform Preventive, scheduled and unscheduled Maintenance on equipmentAnalyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answerAnalyze and explain reports results to customers and managementCertification & accreditation could be required vs  Business and Country regulations.Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)Understand scope of work,  respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)Support planners, coordinators, project manager to get good customer site condition understanding Escalate quality or technical issue detected on fieldUnderstand Ecostruxure offer and provide technical explanation to customers Use all digital tools designed for SE FSRTrack Installed Base (serviceable assets)Advise customers on different opportunities to optimize its install base and create lead generation business opportunities Perform basic audits of customer’s electrical systems and equipment (MPS walktrough)Perform Field Services Operations by providing best in class customer experience and promote Schneider signatureLead groups of people (other technicians) in order to accomplish technical and safety requirements

 

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